Refund policy

Return & Refund Policy

 

Made to Order:

All Broke Chef Apparels products are custom made-to-order, meaning they are created just for you, after your purchase. Because of this, we cannot accept returns or exchanges for change of mind, wrong size selection, or buyer's remorse. Please make your choice carefully.
Please (and we cannot stress on this point enough) check our size guide carefully before ordering!

 

Damaged or Incorrect Items:

We want you to love your order! But if your item arrives damaged, defective, or if you receive the wrong item, we’ll fix it.
Please email us at broke.chef.apparels@gmail.com within 7 days of receiving your order with:
• Your order number
• A photo of the issue
• A short description of the issue
Once approved, we’ll happily arrange a free replacement or a full refund.

 

Refunds:

Refunds will be issued back to the original payment method used at checkout.
Please allow 5–10 business days for your refund to appear, depending on your bank or card issuer.

 

Exchanges:

Because all products are custom made-to-order, we cannot offer size exchanges. Please double-check your selected size using our Size Guide available on each product page. Thank you.

 

Lost Packages:

If your order hasn’t arrived within 15 business days (NZ) or 20 business days (International), please contact us at broke.chef.apparels@gmail.com. We’ll help track your package and arrange a solution if needed.

 

Contact Us:

Have questions about returns, refunds, or anything else?
We’re always happy to help! Flick us an email at broke.chef.apparels@gmail.com.